Cancellation and Refund Policy

CanvasFlow is free to use. Paid plans add more on top: see pricing for what each one includes.

• Pro: $6 a month, or $5 a month when paid for a year at a time ($60 a year).
• Team: $11 a month for each member, or $8 a month for each member when paid for a year at a time ($96 a year for each member).

Prices are in US dollars. Checkout shows the total before you pay, including any sales tax, VAT or GST that applies where you live.

Payments are handled by Polar, our payment provider and merchant of record. Polar sells the plan to you on our behalf: it takes the payment, works out and pays any tax on it, and sends your receipts and invoices. Polar’s own terms apply to the purchase as well as ours.

You pay by card. Your card details go to Polar and its payment processor, never to us. If your bank charges a fee for paying in US dollars, that fee is your bank’s, not ours.

A plan belongs to a workspace, and is paid for month by month or a year at a time. You choose which at checkout.

• The plan renews automatically at the end of each month or year, on the same date, until you cancel. Each renewal is charged to the card you paid with, and Polar emails you a receipt.
• Team is charged for each member of the workspace. When someone joins, a seat is added straight away and charged for the rest of the current period on your next invoice. When someone leaves, their seat comes off at the next renewal; the rest of the period isn’t refunded.

You can cancel at any time, with no fee, in Settings → Billing, or by emailing support@canvasflowapp.com from the address on your account. A workspace with a plan that still renews can’t be deleted until the plan is cancelled, so you’re never charged for a workspace that’s gone. Deleting your account cancels the plans of the workspaces you own.

When you cancel, nothing more is charged. Your plan stays on until the end of the period you’ve already paid for, then the workspace moves to the Free plan. Your boards stay exactly as they are: boards are unlimited on every plan, Free included.

• No change-of-mind refunds. Payments aren’t refunded, including your first payment and renewals. The Free plan, with unlimited boards, is the way to try CanvasFlow before paying.
• Mistakes. If you were charged twice, charged after you cancelled, or charged an amount you didn’t agree to, we’ll refund the wrong charge in full, through Polar, whenever you tell us.

If you were charged by mistake, email support@canvasflowapp.com from the address on your account and tell us which workspace it’s for.

A refund goes back to the card you paid with, through Polar. We start it within 2 working days of agreeing to it. Your bank then usually takes 5 to 10 working days to show it.

If a renewal payment doesn’t go through, Polar emails you and tries your card again over the following days. If it still hasn’t gone through after that, the workspace moves to the Free plan. Nothing is deleted, and you can subscribe again at any time to get the plan back.

CanvasFlow is an online service, so there’s nothing to ship. A plan starts on your workspace as soon as your payment is confirmed, usually within a minute.

If your payment went through but your plan hasn’t started within 24 hours, email support@canvasflowapp.com and we’ll sort it out or refund you.

For anything about a payment, email support@canvasflowapp.com. For questions about this policy, email legal@canvasflowapp.com.

Complaints go to our Grievance Officer, Sahil Barak, at legal@canvasflowapp.com. We’ll acknowledge your complaint within 24 hours and resolve it within 15 days.